Why We Do Customer Service

“She smiled at all of them, even when she didn’t feel like it. Led by a hundred little prompts, she very carefully tried to give each of them exactly what they wanted from her. And when she was successful, they would step away from the register with a lighter heart, glad that at least one thing, this one simple errand, had gone right that day.”

Helene Wecker
The Golem and the Jinni

This entry was posted in My fabulous life, My famous friends, Work Tales and tagged . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s