Why We Do Customer Service

“She smiled at all of them, even when she didn’t feel like it. Led by a hundred little prompts, she very carefully tried to give each of them exactly what they wanted from her. And when she was successful, they would step away from the register with a lighter heart, glad that at least one thing, this one simple errand, had gone right that day.”

Helene Wecker
The Golem and the Jinni

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This entry was posted in My fabulous life, My famous friends, Work Tales and tagged . Bookmark the permalink.

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